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Auto Claims Specialist
2 months ago
We are seeking a highly skilled Auto Claims Specialist to join our team at Plymouth Rock Assurance. As an Auto Claims Specialist, you will be responsible for handling Auto Property Claims in accordance with NJ Unfair Practices Act.
Key Responsibilities:
- Investigate and interpret policy provisions, endorsements, and conditions to make a coverage determination in the automobile property claim.
- Identify and investigate Contested Coverage Claims with a recommendation prepared for coverage committee.
- Responsible for the investigation of the auto accident to make a liability assessment, including interviewing first and third-party claimants, witnesses, investigating officers, and other relevant parties, as well as securing pertinent records, documentation, and loss scene information.
- Analyze the investigation to determine proximate cause, negligence, and damages.
- Evaluate and adjust reserves as necessary.
- Prepare dispatch instructions for field personnel to inspect vehicles.
- Negotiate and settle claims within individual authority.
- Submit claims for approval to supervisor when over individual authority or for guidance, review, and/or referral when appropriate.
- Maintain an effective follow-up system on pending files.
- Prioritize and handle multiple tasks simultaneously.
- Adjust to fluctuating workload.
- Advise insureds, claimants, brokers on the status of the claim.
- Act as an intermediary between the Company, preferred vendors, and customers.
- Resolve all disputes that may arise.
- Ensure that service, loss, and expense control are maintained at all times.
- Adhere to privacy guidelines, law, and regulations pertaining to claims handling.
- Investigate and initiate subrogation when applicable.
- Handle and respond to arbitration and special civil part lawsuits pertaining to property damage.
- Participate in catastrophic claim handling as requested/needed, which may include traveling to other locations, extended hours, and up to a three-week stay.
- Other duties as assigned.
Requirements:
- Strong customer service, organizational, verbal, and written skills are required.
- Basic personal computer skills, including a working knowledge of Microsoft Office Suite products.
- Bachelor's Degree from a four-year college or university required and/or 3-5 years of equivalent experience.
- Recent college graduates are encouraged to apply.
About Plymouth Rock Assurance
Plymouth Rock Assurance and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".
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