Customer Solutions Specialist II

3 hours ago


Scarborough, Maine, United States Ultra Clean Technology Full time
Customer Solutions Specialist II

Ultra Clean Technology is seeking a highly skilled Customer Solutions Specialist II to join our team in Scarborough, ME. As a key member of our customer-facing team, you will play a crucial role in ensuring seamless order management and customer satisfaction.

Key Responsibilities:
  • Perform Order Accuracy Review to ensure all order details are accurate and complete.
  • Collaborate with production, quality, sales, and logistics teams to resolve customer complaints and issues in a timely manner.
  • Handle incoming orders from customers, verifying pricing and availability, and coordinating with other departments to ensure timely processing.
  • Coordinate with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
  • Communicate with customers to manage expectations and build trust, ensuring clear and proactive communication throughout the order process.
  • Maintain accurate records of customer interactions, orders, and complaints, generating reports on key metrics such as order fulfillment rates, customer satisfaction scores, and response times.
Requirements:
  • Minimum of 2 years customer service experience, with a strong focus on order management and customer satisfaction.
  • Associates degree or 4 years experience preferred, with skills in inside sales, customer service, account management, business development, and customer support.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word) and experience with RMA procedures.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, vision, 401(k), and paid time off.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A chance to work with a leading company in the semiconductor industry, with a strong commitment to innovation and customer satisfaction.


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