Business Analyst, Customer Experience Specialist

1 week ago


Clinton, Iowa, United States Connecticut Water Full time

Job Summary



We are seeking a highly skilled Business Analyst, Customer Experience to join our team at Connecticut Water. This is a hybrid work opportunity that offers a unique blend of in-office and remote work.



The successful candidate will be responsible for providing world-class service to our customers and employees by advancing the functionality of our Customer Information System (CIS) and related applications. This includes leading the review and analysis of business needs, evaluating requirements, and making recommendations for solutions and implementation plans.



The ideal candidate will have a strong technical background in automated billing systems, excellent communication and analytical skills, and the ability to research and interpret data. Experience with Oracle CCS and/or Oracle OFS is preferred, but not required.



Key Responsibilities:





  • Serves as the final point of contact for escalated internal and external customer questions on billing, payment, and collection issues.

  • Leads the review and analysis of business needs for CIS users and managers, evaluates requirements, and makes recommendations for solutions and implementation plans.

  • Identifies and provides solutions to problems, works directly with vendors for satisfactory results, and coordinates ongoing maintenance and review of existing applications.

  • Implements complex report design, provides support or leads training on various related systems, and recommends updates or changes to design of SQLs for system updates.

  • Additional duties or special projects as assigned.



Requirements:





  • Bachelor's degree in a related field or a minimum of five years' experience in utility billing/CIS system applications.

  • Technical background in automated billing systems, excellent communication and analytical skills, and the ability to research and interpret data.

  • Experience with Oracle CCS and/or Oracle OFS preferred.

  • Proficient in Microsoft Office applications, including Word and Excel.

  • Valid driver's license.



Compensation Type: Hourly Wage. Compensation Range: Grade - Hourly. $



Work Environment and Physical Demands Code: I - Indoor. EEO Statement: Our company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.



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