Business Analyst, Customer Experience Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Business Analyst, Customer Experience to join our team at Connecticut Water. This is a hybrid work opportunity that offers a unique blend of in-office and remote work.
The successful candidate will be responsible for providing world-class service to our customers and employees by advancing the functionality of our Customer Information System (CIS) and related applications. This includes leading the review and analysis of business needs, evaluating requirements, and making recommendations for solutions and implementation plans.
The ideal candidate will have a strong technical background in automated billing systems, excellent communication and analytical skills, and the ability to research and interpret data. Experience with Oracle CCS and/or Oracle OFS is preferred, but not required.
Key Responsibilities:
- Serves as the final point of contact for escalated internal and external customer questions on billing, payment, and collection issues.
- Leads the review and analysis of business needs for CIS users and managers, evaluates requirements, and makes recommendations for solutions and implementation plans.
- Identifies and provides solutions to problems, works directly with vendors for satisfactory results, and coordinates ongoing maintenance and review of existing applications.
- Implements complex report design, provides support or leads training on various related systems, and recommends updates or changes to design of SQLs for system updates.
- Additional duties or special projects as assigned.
Requirements:
- Bachelor's degree in a related field or a minimum of five years' experience in utility billing/CIS system applications.
- Technical background in automated billing systems, excellent communication and analytical skills, and the ability to research and interpret data.
- Experience with Oracle CCS and/or Oracle OFS preferred.
- Proficient in Microsoft Office applications, including Word and Excel.
- Valid driver's license.
Compensation Type: Hourly Wage. Compensation Range: Grade - Hourly. $
Work Environment and Physical Demands Code: I - Indoor. EEO Statement: Our company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.
-
Product Specialist
4 weeks ago
Clinton, Iowa, United States Skechers U.S.A. Full timeAs a Skechers Product Specialist, you will play a key role in delivering an exceptional customer experience. Your enthusiasm and welcoming nature will make you a brand ambassador for all things Skechers, guiding customers to the right product selection.Key Responsibilities:Drive sales through excellent customer serviceAct as a product expert and serve as a...
-
Customer Experience Ambassador
4 weeks ago
Clinton, Iowa, United States JOANN Stores Full timeJob SummaryThe Customer Experience Ambassador is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.Key ResponsibilitiesGreets every JOANN customer and uses...
-
Customer Experience Associate
1 month ago
Clinton, Iowa, United States Marshalls Full timeCustomer Experience Coordinator at MarshallsAs a Customer Experience Coordinator at Marshalls, you will play a key role in delivering exceptional customer service and creating a positive store culture. Your responsibilities will include:Key Responsibilities:Modeling established customer experience practices with internal and external customersSupporting and...
-
Team Member
2 months ago
Clinton, Iowa, United States Wendy's Full timeAbout Us:Wendy's is a fast-food restaurant chain that values its employees and provides opportunities for growth and development.Job Summary:We are seeking a Team Member to join our team. As a Team Member, you will be responsible for ensuring the health and safety regulations and company policies are met. You will also be responsible for providing quality...
-
Behavior Analyst
3 weeks ago
Clinton, Iowa, United States Lighthouse Autism Center Full timeJob Title: Clinical Behavior AnalystJob Summary: We are seeking a highly skilled Clinical Behavior Analyst to join our team at Lighthouse Autism Center. As a Clinical Behavior Analyst, you will be responsible for providing high-quality, compassionate care to our learners with autism and their families.Key Responsibilities:Develop and implement individualized...
-
Team Member
4 weeks ago
Clinton, Iowa, United States Wendy's Full timeAbout the Role:We are seeking a highly motivated and customer-focused Team Member to join our Wendy's team. As a Team Member, you will play a critical role in ensuring that our customers receive an exceptional dining experience.Key Responsibilities:Ensure health and safety regulations and Wendy's policies and procedures are met.Provide quality products,...
-
Automotive Service Advisor
4 weeks ago
Clinton, Iowa, United States Deacon Jones Ford of Clinton Full timeService Advisor Role at Deacon Jones Ford of ClintonAs a Service Advisor at Deacon Jones Ford of Clinton, you will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to schedule appointments, meet and greet customers, and work with technicians to identify required maintenance using...
-
Customer Experience Ambassador
4 weeks ago
Clinton, Iowa, United States JOANN Stores Full timeh2JobSummary/h2pTheKeyHolderisavitalmemberofourstoreteam,responsiblefordeliveringexceptionalcustomerexperiencesanddrivingsalesthroughadvancedproductknowledgeandinnovativemerchandising./ph3KeyResponsibilities/h3ullibCustomerExperience/b:GreeteverycustomerwithasmileandusetheF.A.S.T.servicemodeltomeettheirneeds./lilibProductKnowledge/b:Askopen-endedquestionstol...
-
Business Development Manager
4 weeks ago
Clinton, Iowa, United States Herring Ventures LLC Full timeJob OverviewAs a Business Development Manager at Herring Ventures LLC, you will be responsible for leading a team and providing exceptional customer service. Your primary goal will be to drive business growth and development through effective team management and customer engagement.Key Responsibilities:Direct and manage staff to achieve business...
-
Sales and Business Development Representative
4 weeks ago
Clinton, Iowa, United States SAF Careers Full timeJob OverviewWe are seeking a highly motivated and results-driven Sales and Business Development Representative to join our team at Canekast. As a Salesperson, you will play a critical role in expanding our network of aluminum foundries in the US and driving business growth.As a Sales and Business Development Representative, you will be responsible for...
-
Premium Audit Specialist
4 weeks ago
Clinton, Iowa, United States Penn National Insurance Full timePenn National Insurance is seeking a skilled Premium Audit Specialist to join our team. This remote position requires up to 20% travel and is ideal for candidates residing in Eastern Pennsylvania, with nearby areas also considered. The successful candidate will have experience in PA workers' comp and a strong understanding of accounting principles and...
-
Customer Service Ambassador
4 weeks ago
Clinton, Iowa, United States WestRock Full timeThe Customer Service Ambassador plays a pivotal role in managing customer accounts and overseeing the day-to-day operations of the order fulfillment process at WestRock. Key responsibilities include order management, inventory order management for ongoing business, and ensuring seamless customer service experiences. The ideal candidate will possess excellent...
-
Automotive Guest Care Sales Specialist
4 weeks ago
Clinton, Iowa, United States Monro Auto Service and Tire Centers Full timeJob SummaryMonro Auto Service and Tire Centers is seeking a highly motivated and customer-focused Guest Care Sales Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional guest care and driving sales of automotive repair services and tires.Key Responsibilities:Provide a superior guest care experience...
-
Cart and Sanitation Specialist
3 months ago
Clinton, Iowa, United States Walmart Full timePosition OverviewWalmart is seeking a dedicated Cart and Sanitation Specialist who will play a vital role in maintaining a clean and welcoming environment for our customers.Key ResponsibilitiesEnsure customers experience a positive first and last impression.Efficiently gather carts from the parking area.Utilize equipment to transport carts from the parking...
-
Inventory Specialist
4 weeks ago
Clinton, Iowa, United States Everhart's Outdoor Store Full timeJob SummaryEverhart's Outdoor Store is seeking an Inventory Specialist to maintain the accuracy and integrity of the company's inventory. This role will be responsible for driving the fast and efficient ordering, receiving, and stocking of merchandise for the entire store.Key Responsibilities:Maintain accurate and up-to-date inventory recordsConduct cycle...
-
Customer Service Team Member
3 weeks ago
Clinton, Iowa, United States WestRock Full timeKey Responsibilities:The Customer Service Representative at WestRock is responsible for managing customer accounts and the day-to-day operations of the order fulfillment process. This includes order management, inventory order management for ongoing business, and ensuring seamless customer service experiences.Key Skills:Effective communication and...
-
Customer Service Representative
4 weeks ago
Clinton, Iowa, United States THE UPS STORE #4408 Full timeJob SummaryThe UPS Store #4408 is seeking a highly motivated and customer-focused individual to join our team as a Center Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and software.The ideal candidate will have retail sales...
-
Delivery Specialist
2 months ago
Clinton, Iowa, United States O'Reilly Automotive Full timeJob SummaryO'Reilly Automotive is seeking a skilled Delivery Specialist to join our team. As a key member of our logistics team, you will be responsible for safely delivering parts and products to customers using a company-provided vehicle.Key ResponsibilitiesDeliver parts and products to customers in a timely and efficient mannerEnsure the cleanliness and...
-
Account Specialist
3 weeks ago
Clinton, Iowa, United States Archer Daniels Midland Company Full timeJob DescriptionAt Archer Daniels Midland Company, we are seeking a highly skilled Account Specialist to join our Origination Team. As an integral part of our team, you will provide exceptional customer service to our producer customers and manage transactional producer accounts.Key Responsibilities:Customer Service: Provide outstanding customer service to...
-
Premium Audit Specialist
4 weeks ago
Clinton, Iowa, United States Penn National Insurance Full timePremium Audit SpecialistPenn National Insurance is seeking a highly skilled Premium Audit Specialist to join our team. This is a remote position with up to 20% travel required. The ideal candidate will reside in Eastern Pennsylvania, but candidates from nearby areas will be considered. PA workers' comp experience is desired.Key Responsibilities:Examine and...