Account Specialist

3 weeks ago


Clinton, Iowa, United States Archer Daniels Midland Company Full time
Job Description

At Archer Daniels Midland Company, we are seeking a highly skilled Account Specialist to join our Origination Team. As an integral part of our team, you will provide exceptional customer service to our producer customers and manage transactional producer accounts.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service to our producer customers, answering inbound phone calls, providing account information, and purchasing multiple commodities in multiple locations.
  • Account Management: Handle accounting details for each customer, including farm splits, grain application, and settlement direction efficiently and accurately.
  • Contract Management: Lead all contract-related tasks, including entry, pricing, signature maintenance, past-due deliveries/terms, non-traditional contract expiration awareness, and state-related documentation requirements for unpriced grain contracts.
  • Communication: Maintain and communicate critical location-specific information to customers regarding bids, hours, and other significant announcements.
  • Software Proficiency: Enter and maintain offers and hedges for grain purchases as needed and understand and articulate discount schedules, by commodity, to customers as needed.
Requirements:
  • Customer Service Skills: Exceptional customer service skills with the ability to interact in a consistently professional and positive manner with various internal and external personnel.
  • Industry Knowledge: Knowledge and understanding of the farming/agriculture industry is helpful but not required.
  • Software Proficiency: Proficient in internal and external software systems, including Microsoft Office Suite.
  • Work Experience: Minimum of 1-3 years of quality work experience.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.


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