Technical Support Specialist
2 weeks ago
Position: IT Help Desk Technician
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a dedicated IT professional eager to enhance their technical expertise in the Help Desk Technician position. This role involves addressing and resolving IT support requests, setting up and deploying workstations, and delivering exceptional customer service through both written and verbal communication.
Key Responsibilities:
- Deliver technical assistance by managing and documenting support tickets in the Help Desk system.
- Provide telephonic support to end-users.
- Evaluate support tickets to ascertain priority and severity of issues.
- Respond to inquiries and assist users in a courteous and timely manner.
- Configure and set up new workstations and accounts for incoming employees.
- Maintain and troubleshoot PCs, printers, peripherals, and other hardware and software issues.
- Install, configure, and upgrade PC software, drivers, and perform maintenance tasks.
Qualifications:
- Proficient in diagnosing and resolving issues related to computers, printers, phones, and tablets.
- Ability to communicate technical concepts in a clear and understandable manner.
- Strong organizational and project management capabilities.
- Self-motivated, with the ability to work independently.
- Detail-oriented with a focus on accuracy.
- Excellent communication and customer service skills.
- Demonstrated planning and project management skills.
Employee Benefits:
- Comprehensive Medical, Dental, Vision, and supplemental insurance options.
- Company-sponsored life insurance.
- 401K retirement plan.
- Paid holidays.
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