Technical Support Specialist
1 week ago
Position: IT Help Desk Technician
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a dedicated IT professional eager to enhance their technical expertise in the Help Desk Technician position. This role involves addressing and resolving IT support requests, setting up and deploying workstations, and delivering exceptional customer service through both written and verbal communication.
Key Responsibilities:
- Deliver technical assistance by managing and documenting requests in the Help Desk system.
- Provide telephonic support for end-users.
- Evaluate requests to determine urgency and impact of issues.
- Respond to inquiries and assist users in a courteous and efficient manner.
- Configure and set up new workstations and accounts for incoming employees.
- Maintain and troubleshoot PCs, printers, peripherals, and various software and hardware challenges.
- Install, configure, and update PC software, drivers, and perform maintenance tasks.
Qualifications:
- Ability to diagnose and resolve issues related to computers, printers, phones, and tablets.
- Capability to articulate technical concepts in a clear and understandable manner.
- Strong organizational and project management abilities.
- Self-motivated with the capacity to work independently.
- Attention to detail is essential.
- Excellent communication and customer service skills are required.
- Proficient in planning and managing projects effectively.
Employee Benefits:
- Comprehensive Medical, Dental, Vision, and supplemental insurance options.
- Company-sponsored life insurance.
- 401K retirement plan.
- Paid holidays.
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