Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Operations Manager to join our team at College Hunks Hauling Junk and Moving in Brookfield, CT.
About UsCollege Hunks Hauling Junk and Moving is a rapidly growing franchise with 90 locations across the US. We are committed to providing a stress-free moving and hauling experience for our clients, and we are looking for a talented individual to help us achieve this goal.
Job SummaryThe Operations Manager will be responsible for leading our team of movers and junk removal specialists, ensuring that our clients receive exceptional service and that our operations run smoothly and efficiently. This is a dynamic and fast-paced role that requires strong leadership and communication skills, as well as the ability to multitask and adapt to changing situations.
Responsibilities- Energize and motivate our team of movers and junk removal specialists to deliver exceptional service to our clients.
- Ensure that our operations run smoothly and efficiently, including managing schedules, coordinating routes, and tracking crew performance.
- Perform day-to-day management of moving and junk hauling operations, including ensuring crews have correct supplies and paperwork for jobs, coordinating routes, tracking crew, rescheduling appointments, and ensuring jobs are billed accurately.
- Interact with clients in a friendly and professional manner at all times, ensuring that they receive a memorable experience and repeat business.
- Manage staff scheduling using When I work, schedules are posted weekly.
- Boost team member awareness of company mission and vision to be measured by achieving team member goals.
- Run franchise operations to ensure revenue and profitability targets are met.
- Work closely with Franchise Partner to implement and build new systems and processes.
- On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
- Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
- Attend periodic learning and training events.
- Produce and review operational reports to make operational decisions.
- Execute monthly marketing plans.
- Bachelor's Degree in Business Management preferred or equivalent/relevant on the job experience.
- 3 years' experience managing a service industry operation preferred.
- Sales, Marketing and Operations/Systems Management.
- Confident and proactive communicator; must be able to manage positive relationships with clients and team members.
- Must be extremely reliable, punctual and detail-oriented.
- Must be safety and liability conscious.
- Must be excellent at multi-tasking.
- Strong written, verbal and presentation communication skills.
- Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
- Construction background and experience with basic power tools preferred.
- Thrive in a fast-paced and growing industry.
We offer a competitive starting salary, opportunity for growth and advancement in a quickly growing franchise, and the opportunity to work in a Fun, Enthusiastic Team environment. Profit-sharing program to be implemented in the near future as the business continues to grow.
If you are a motivated and experienced leader who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity.
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