**Operations Manager**, **General Store Manager**

7 days ago


Danbury, Connecticut, United States Round One Entertainment Inc. Full time

About the Role:

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Round One Entertainment Inc. as a General Manager. As a key member of our leadership team, you will be responsible for the overall success of our store, driving sales growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities:

  • Leadership and Management: Directly supervise department managers to ensure they are in compliance with established store policies and procedures.
  • Operational Excellence: Maintain a high level of operational efficiency, ensuring that all store systems and processes are running smoothly and effectively.
  • Customer Service: Provide exceptional customer service by interacting with customers in a courteous and professional manner, addressing customer disputes, and being readily accessible to our customers.
  • Human Resources: Develop a diverse, high-performance team by coaching, counseling, and mentoring, extend job offers to candidates, and provide new hire orientation.
  • Auditing and Compliance: Conduct regular audits to ensure accuracy and compliance with company policies and procedures, and maintain confidentiality of all company policies and procedures.
  • Safety and Loss Prevention: Administer IIPP procedures, safety programs, and procedures, and ensure satisfactory maintenance, appearance, and condition of assigned facilities.

Requirements:

  • Education: Bachelor's degree preferred but not required.
  • Experience: 3+ years of GM management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.
  • Skills: Strong verbal communication skills, ability to gain, demonstrate, and coach with operational knowledge, and ability to plan activities, set goals, effectively manage time and work.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

Why Join Us:

Round One Entertainment Inc. is a dynamic and growing company that offers a unique and exciting work environment. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer service and driving business results.



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