Ambassador of Fitness and Customer Experience
7 days ago
Barry's is seeking an exceptional Ambassador of Fitness and Customer Experience to join our team. As a Manager on Duty, you will be the first point of contact for our members and play a vital role in delivering an exceptional customer experience.
About the Role:- You will be responsible for assessing customer needs, maintaining quality standards for services, and evaluating customer satisfaction.
- Develop constructive and cooperative working relationships with clients/staff, and maintain them over time.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person in a timely and efficient manner.
- Deliver first-class customer service at all times.
- Greet, assist, and check in customers.
- Respond to customer questions at the studio, via phone, and email.
- Handle studio membership database, register new clients, receive membership payments, and maintain the client base.
- E nsure a clean and welcoming atmosphere at all times.
- Guide customers regarding the latest studio promotions, membership discounts, and special events.
- Deliver quality protein smoothies and customer service in the Fuel Bar.
- Handle pre-orders and orders on the spot.
- Customize each customer's experience.
- Maintain product knowledge for all studio retail operations.
- Be flexible with your schedule, able to work weekends, holidays, morning, or night shifts.
- Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry's brand within the studio and throughout the DC fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
- Strong customer service skills.
- Availability to work 4-5 shifts, one being a weekend day.
- Friendly, outgoing personality, and enjoy social interaction.
- Exhibits enthusiasm for the studio and for the job.
- Patient, courteous listener, able to show empathy.
- Responding to clients' requests with a can-do attitude.
- Cooperative manner with an optimistic attitude.
- Ability to prioritize and work within a fast-paced environment.
- Eye for detail and care for the club's appearance and cleanliness.
- Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness.
- Maintain a professional appearance and behavior.
- Demonstrate excellent communication skills.
- Candidates must be at least 18 years or older to apply.
The estimated hourly salary range for this role is $17 per hour in Arlington.
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