Human Resources Specialist

1 day ago

Amherst, Massachusetts, United States UMass Amherst Full time
Job Summary

The Clerk IV (Leaves Specialist) position at UMass Amherst is responsible for the execution of the Human Resources (HR) process for Family Medical Leave Act (FMLA)/leave requests, Workers' Compensation cases, requests for accommodations, and electronic personnel actions.

This role reports to the Assistant Director of Employee Relations & Wellness and requires a strong understanding of HR principles and procedures.

Key Responsibilities
  • Assist in the administration of medical leaves, workers' compensation, other leaves (e.g., bereavement) program, and requests for accommodations for all employees within the Administration & Finance business unit.
  • Maintain and update electronic tracking systems for medical leave employees, employee accommodations, and workers' compensation cases.
  • Provide general office support, including processing confidential documents and ensuring timely and accurate communication with the central human resources department.
  • Assist employees in person, via telephone, via email, and via other technology to answer questions and provide individual counseling on leaves of absence, accommodations, and income replacement.
  • Provide guidance to department managers, supervisors, and employees on leaves laws, policies, practices, and procedures.
  • Design, create, and support a welcoming and customer-service-focused HR leaves office, developing and revising office processes as needed to ensure effective and efficient operations.
  • Participate in project-based HR initiatives and campus HR professional development training, conferences, and meetings.
Requirements
  • Minimum of three (3) years experience in an office setting, or associate's degree or higher may substitute for two (2) years of the required experience.
  • Considerable knowledge and proficiency with Microsoft Suite applications.
  • Basic knowledge of the principles of office operations and the ability to apply this knowledge to solving office problems.
  • Ability to maintain good working relationships with internal and external customers.
  • Ability to give oral and written instructions in an understandable manner.
  • Ability to develop and incorporate new procedures from general instructions.
  • Ability to maintain and keep records.
  • Strong customer service skills.

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