Operations Support Manager

4 weeks ago


Columbus, Ohio, United States Safelite Full time

Unlock Your Potential as an Operations Support Manager

The Operations Support Manager plays a pivotal role in providing short-term leadership at vacant or underperforming fulfillment centers. This position requires up to 75% travel and demands top performance across Key Performance Indicators (KPIs) to serve as a Supply Chain Process expert for fulfillment and store operations leaders.

Key Responsibilities:

  • Develop action plans with leadership to achieve and sustain critical business outcomes, such as safety, engagement, productivity, inventory management, customer experience, cost optimization, and product care.
  • Implement best practices, identify standardization opportunities, support process rollouts, and reinforce SOP compliance.
  • Collaborate across functions (logistics, fulfillment operations, inventory planning) to drive results and set site strategy.
  • Provide coaching and feedback to ensure alignment and understanding of priorities.
  • Hire, coach, train, and develop associates in the absence of a site leader, fostering a positive and accountable work environment.
  • Work with leaders to build a site culture that enhances customer experience for store operations partners.
  • Identify and implement solutions to enhance productivity, optimize inventory management processes, and minimize part breakage for improved service delivery.
  • Ensure compliance with Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, MHE).
  • Cultivate a safe and supportive workplace environment that engages both associates and leaders.

Requirements:

  • 4-6 years of leadership and supervisory experience, including leading other leaders in the supply chain, fulfillment, or distribution segments.
  • 1-3 years of experience with Korber or related WMS software preferred.
  • 1-3 years of experience with Kaizen 5S, or Lean Six Sigma preferred.
  • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
  • People-first mentality with a solution-oriented approach.
  • Ability to travel up to 75%, should live within an hour of a major airport.

About Safelite:

Safelite is a company that values its diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at https://www.safelite.com/careers/diversity-and-inclusion.

This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.



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