Operations Support Manager
4 weeks ago
Unlock Your Potential as an Operations Support Manager
The Operations Support Manager plays a pivotal role in providing short-term leadership at vacant or underperforming fulfillment centers. This position requires up to 75% travel and demands top performance across Key Performance Indicators (KPIs) to serve as a Supply Chain Process expert for fulfillment and store operations leaders.
Key Responsibilities:
- Develop action plans with leadership to achieve and sustain critical business outcomes, such as safety, engagement, productivity, inventory management, customer experience, cost optimization, and product care.
- Implement best practices, identify standardization opportunities, support process rollouts, and reinforce SOP compliance.
- Collaborate across functions (logistics, fulfillment operations, inventory planning) to drive results and set site strategy.
- Provide coaching and feedback to ensure alignment and understanding of priorities.
- Hire, coach, train, and develop associates in the absence of a site leader, fostering a positive and accountable work environment.
- Work with leaders to build a site culture that enhances customer experience for store operations partners.
- Identify and implement solutions to enhance productivity, optimize inventory management processes, and minimize part breakage for improved service delivery.
- Ensure compliance with Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, MHE).
- Cultivate a safe and supportive workplace environment that engages both associates and leaders.
Requirements:
- 4-6 years of leadership and supervisory experience, including leading other leaders in the supply chain, fulfillment, or distribution segments.
- 1-3 years of experience with Korber or related WMS software preferred.
- 1-3 years of experience with Kaizen 5S, or Lean Six Sigma preferred.
- Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
- People-first mentality with a solution-oriented approach.
- Ability to travel up to 75%, should live within an hour of a major airport.
About Safelite:
Safelite is a company that values its diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at https://www.safelite.com/careers/diversity-and-inclusion.
This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.
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