Front Desk Agent

2 months ago

Sandy Hook, United States The Line and Saguaro Hotels Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources


About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities
  1. Greet every guest promptly with a smile and maintain eye contact
  2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
  5. Arrange for luggage to be delivered to guest rooms as needed
  6. Issue correct keys to the guest
  7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
  8. Settle guest bills accurately
  9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
  10. Reconcile all transactions at the close of each shift
  11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
  12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
  13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
  14. Understand all aspects of the Front Office in the hotel's Property Management System
  15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
  16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  17. Participate in scheduled departmental meetings and all other relevant meetings as requested
Core Competencies
  1. High School diploma or general education degree (GED)
  2. Three (3) years related experience in hospitality or service industry preferred
  3. Strong communication skills
  4. Collaborative spirit
  5. Ethical Conduct
  6. Computer Proficiency: Microsoft Office, Opera PMS
  7. Positive Attitude
  8. Eye for Detail
  9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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