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Youth Program Director

2 months ago

Kansas City, Kansas, United States Dynamic Workforce Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager - Youth Services to join our team at Dynamic Workforce Solutions. The successful candidate will be responsible for managing the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals.

Key Responsibilities
  • Program Management: Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
  • Communication and Technical Assistance: Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
  • Compliance and Quality Assurance: Works closely with Quality Performance & Training Specialist to ensure program compliance.
  • Strategy and Analysis: Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success. Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures.
  • Collaboration and Communication: Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements.
  • Training and Development: Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training.
  • Quality Reviews and Reporting: Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff.
Requirements
  • Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
  • Experience: Minimum of five years of experience working with the Workforce Investment Act preferred, with a minimum of three years in a supervisory capacity. Strong business knowledge of customer service best practices and performance management. Requires knowledge of Workforce Investment Act (WIA) legislation and regulations.
  • Skills and Abilities: Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.