Restaurant Supervisor
1 week ago
We are seeking a highly motivated and customer-focused Restaurant Supervisor to join our team at the Embassy Suites, Rockford Riverfront. As a Restaurant Supervisor, you will play a key role in ensuring that our guests receive exceptional service and have a memorable dining experience.
Key Responsibilities:- Oversee the dining area and supervise food and beverage service staff to ensure seamless service delivery.
- Create a positive team atmosphere and coach team members on how to exceed guest expectations.
- Understand the importance of building capability through cross-training and treat all team members fairly and with respect.
- Set high standards for team behavior and work with food and beverage staff to ensure proper food presentation and handling procedures.
- Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Handle upset customers with a friendly and calm attitude and ensure product quality and great service.
- Show enthusiasm about guests within the restaurant and effectively forecast restaurant needs.
- Shift priorities and goals as work demands change and delegate and follow-up effectively.
- Taking ownership of issues or tasks and give detailed updates to the Restaurant Manager and the Director of Food & Beverage.
- Seek, listen, and respond to guest feedback and assist in planning regular and special event menus.
- Previous experience in a similar role.
- Ability to work flexible hours.
- Knowledgeable in preparing drinks.
- Excellent customer service skills.
- Dependability and regular attendance.
- Ability to use point of service software.
- Must have or be able to obtain food safety handling certificate.
- Full benefits package, including medical, dental, vision, life, short/long term disability, flex spending, and more.
- 14.5 days of paid time off.
- Paid holidays.
- 401k + match.
Gorman & Company is an Equal Employment Affirmative Action Employer. We are committed to providing a diverse and inclusive work environment and welcome applications from qualified candidates.
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Restaurant Supervisor
1 week ago
Rockford, Illinois, United States Gorman & Company Full timeRestaurant Supervisor Job DescriptionWe are seeking a motivated and hard-working Restaurant Supervisor to join our team at the Embassy Suites, Rockford Riverfront. As a Restaurant Supervisor, you will be responsible for ensuring that guests are served to the hotel's standard and displaying highest standards of hospitality and welcome, demonstrated at all...
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Restaurant Supervisor
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Rockford, Illinois, United States Gorman & Company Full timeRestaurant Supervisor Job DescriptionWe are seeking a highly motivated and experienced Restaurant Supervisor to join our team at the Embassy Suites, Rockford Riverfront. As a Restaurant Supervisor, you will be responsible for ensuring that our guests receive exceptional service and that our food and beverage standards are consistently met.Key...
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