Restaurant Supervisor

1 week ago


Rockford, Illinois, United States Gorman & Company Full time
Restaurant Supervisor Job Description

We are seeking a highly motivated and customer-focused Restaurant Supervisor to join our team at the Embassy Suites, Rockford Riverfront. As a Restaurant Supervisor, you will play a key role in ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities:
  • Oversee the dining area and supervise food and beverage service staff to ensure seamless service delivery.
  • Create a positive team atmosphere and coach team members on how to exceed guest expectations.
  • Understand the importance of building capability through cross-training and treat all team members fairly and with respect.
  • Set high standards for team behavior and work with food and beverage staff to ensure proper food presentation and handling procedures.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Handle upset customers with a friendly and calm attitude and ensure product quality and great service.
  • Show enthusiasm about guests within the restaurant and effectively forecast restaurant needs.
  • Shift priorities and goals as work demands change and delegate and follow-up effectively.
  • Taking ownership of issues or tasks and give detailed updates to the Restaurant Manager and the Director of Food & Beverage.
  • Seek, listen, and respond to guest feedback and assist in planning regular and special event menus.
Requirements:
  • Previous experience in a similar role.
  • Ability to work flexible hours.
  • Knowledgeable in preparing drinks.
  • Excellent customer service skills.
  • Dependability and regular attendance.
  • Ability to use point of service software.
  • Must have or be able to obtain food safety handling certificate.
Benefits:
  • Full benefits package, including medical, dental, vision, life, short/long term disability, flex spending, and more.
  • 14.5 days of paid time off.
  • Paid holidays.
  • 401k + match.

Gorman & Company is an Equal Employment Affirmative Action Employer. We are committed to providing a diverse and inclusive work environment and welcome applications from qualified candidates.



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