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Area Operations Leader

2 months ago

Rockford, Illinois, United States Bear Family Restaurants Full time

Join the Bear Family Restaurants Team

The Area Operations Leader plays a pivotal role in fostering the growth and profitability of our restaurant locations. This position collaborates closely with a team of general managers to ensure adherence to our high standards of Quality, Service, Cleanliness, and Value (QSC&V), while achieving all operational, talent, and financial objectives.

Compensation:

$80,000 - $90,000 annually

(including numerous bonus opportunities and potential for career advancement)

Key Responsibilities:

  • Guide a group of restaurants by partnering with general managers to surpass organizational goals in quality, service, cleanliness, and value.
  • Ensure that assigned locations achieve all financial benchmarks, including sales, food costs, labor, and other controllable profit and loss elements.
  • Implement and maintain Bear Family operational systems and routines, providing guidance and support to general managers as necessary.
  • Identify operational challenges and supply resources to overcome these obstacles and enhance business performance.
  • Act as a mentor to general managers, ensuring ongoing communication and the fulfillment of objectives.
  • Recognize high-potential employees and assist general managers in their training and development, ensuring a pathway for successful growth.
  • Exhibit a commitment to continuous improvement in all aspects of the role, from personal development to guest satisfaction.
  • Communicate effectively across the organization in a clear and impactful manner, demonstrating strong written and verbal communication skills.
  • Showcase excellent time management, organizational, and critical thinking abilities, modeling these skills for restaurant management teams.
  • Adhere to and promote the people standards and policies outlined in the Employee Handbooks.
  • Ensure compliance with all relevant laws and regulations.

Additional Responsibilities:

  • Manage routine calendar tasks associated with restaurant visits and periodic assessments.
  • Handle email correspondence professionally and promptly.
  • Conduct monthly food safety and cash audits at each restaurant.
  • Allocate time regularly for personal development.
  • Ensure operationally focused visits and conduct Business Results Days at each location.
  • Facilitate monthly meetings for the region, increasing frequency as necessary.
  • Conduct annual performance evaluations and collaborate with direct reports to set performance goals.
  • Comply with all company policies regarding credit card usage and expense management.

Qualifications:

  • Minimum of 2 years of experience as a general manager in a fast-paced, high-volume quick-service restaurant or casual dining environment.
  • Preferred: At least 1 year of experience as an operations supervisor overseeing multiple locations in a similar environment.
  • Completion of Hamburger University training is required for former or relocating McDonald's general managers.
  • Proven track record in driving sales, managing profit and loss, and enhancing guest satisfaction.
  • Ability to teach and train alongside your team, leading by example.
  • Open availability and flexible scheduling to meet the needs of the restaurant.
  • Demonstrated time management skills and ability to manage multiple priorities in a dynamic environment.
  • Proficiency in P.O.S. systems and Microsoft Office applications, including Word and Excel.
  • A valid driver's license is required.

Additional Skills:

Proficiency in technology, including various restaurant and guest-facing systems, as well as basic MS Office and email applications.

Standards of Conduct:

  • Area Operations Leaders must exemplify integrity and ethical behavior, setting the standard for their teams.
  • They must represent Bear Family Restaurants ethically in all communications with guests, community members, vendors, and suppliers.
  • Support and model all company policies and expectations as outlined in the Employee Handbook.