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2 months ago

Rockford Illinois, United States Hard Rock International (USA), Inc. Full time
Restaurant Server Job Description

At Hard Rock Casino Rockford, we are seeking a skilled Restaurant Server to join our team. As a Restaurant Server, you will be responsible for providing exceptional personalized service to our guests, ensuring their needs are met in a prompt and efficient manner.

Key Responsibilities:
  • Create a welcoming atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment.
  • Build and retain guest relations, and act as a mentor to team members to provide superior guest service.
  • Greet each guest and provide superior guest service at all company Food and Beverage operations.
  • Maintain a pleasant and courteous attitude, and complete all opening and closing duties.
  • Assist bussers in setting tables with clean dishes, glasses, and flatware, and present menu to guests, suggesting courses and drinks.
  • Offer drinks and take food and beverage orders, and serve meals to patrons according to established rules or etiquette.
  • Check for quality after each course, refill drinks, and bus tables as needed.
  • Remove all dirty dishes and glassware from guest tables during and after each course, and total bills, present checks, collect settlements, and take payment to cashier.
  • Assist bussers in maintaining the general cleanliness of all public areas, including carpeted and tiled floors, furniture, and waitress stations.
  • Re-supply provisions on guest tables, all venue areas, and waitress stations, and adhere to sanitation standards as outlined by State Law and company.
  • Maximize profit and guest satisfaction through effective cost controls, and adhere to all three-star standards.
  • Work considerately with team members from all departments, and check out with supervisor before leaving at the end of your shift.
Requirements:
  • Must be willing to work a flexible schedule.
  • High School diploma or G.E.D. equivalency preferred.
  • Ability to read and write English required.
  • Must have good communication skills and maintain a friendly, personable attitude at all times.
  • Two years' guest service experience in a family or formal dining environment preferred.
  • Casino Food and Beverage experience strongly preferred.
  • Must be able to obtain valid Food Handlers or Bassett certification, as required.
  • Ability to lift and carry up to 25 lbs.
  • Must have the ability to withstand noisy and smoke-filled environments.
  • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.