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Operations Director

1 month ago

Hammond, Indiana, United States Vilgar Property Management Full time
{"title": "Operations Manager", "description": "Job Summary

Vilgar Property Management, a leading property management company in Northwest Indiana, is seeking an experienced Operations Manager to oversee daily operations activities for the company and its subsidiaries.

This is a full-time position that requires strong leadership and management skills, as well as the ability to work independently and as part of a close-knit team.

Key Responsibilities
  • Implement the overall vision for owner relationships, property renovations, and maintenance.
  • Manage operations staff to ensure compliance with company policies and procedures.
  • Create and track key performance indicators (KPIs) for departments and individuals.
  • Oversee the bid process for ongoing maintenance and renovation projects.
  • Manage cost estimates for repairs and renovations.
  • Project annual owner returns on properties and communicate year-over-year (YOY) performance.
  • Lead weekly team meetings and troubleshoot operations issues.
  • Monitor the productivity of the maintenance team and the cost efficiency of maintenance work.
  • Track repairs and updates to vacant properties.
  • Manage the company's interface with lawn care services and oversee monthly cleaning schedules for common areas.
  • Communicate with cleaners and vendors as needed.
  • Research and implement new systems as needed.
  • Review payroll submissions and time tracking records for operations staff.
  • Cross-train in other roles at VPM and assist as needed.
Requirements
  • 5+ years of management and leadership experience (or 3 years of military leadership experience).
  • Previous experience managing maintenance repairs, construction projects, or renovations.
  • Previous experience managing contractors and employees.
  • Strong verbal and written communication skills.
  • Bi-lingual Spanish skills appreciated.
  • Functional knowledge of technology, including Microsoft 365 and Google-based email.
  • Experience with AppFolio, basic QuickBooks activities, and future software programs as needed.
  • Reliable transportation and willingness to commute to the Vilgar Property Management office in Hammond, IN.
  • Motivated self-starter with a growth mindset.
  • Strong level of detail-orientation required to succeed in this position.
  • Physical requirements include sitting and standing for extended periods and occasionally moving materials that may weigh up to 50lbs.
  • Mental requirements include learning new tasks, remembering processes, maintaining focus, completing tasks independently, making timely decisions, and communicating with customers, employees, and contractors.
What We Offer

Vilgar Property Management offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.

To apply, please email your resume and cover letter to [insert email address].

"}