Membership Director

1 week ago


Hammond, Indiana, United States YMCA of the USA Full time

Job Summary

The Membership Director is responsible for directing and supervising membership to meet the needs of the community and fulfill YMCA objectives. This includes establishing new relationships and strategies to retain and recruit membership.

Key Responsibilities

  • Directs and supervises membership to meet the needs of the community and fulfill YMCA objectives.
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
  • Creates a customer-obsessed atmosphere for members, staff, and volunteers.
  • Develops strategies to motivate staff and achieve goals.
  • Ensures records of staff certifications are current and complete.
  • Generates high-level customer service models and trainings.
  • Develops and meets budget for department.
  • Subject matter expert in Daxko operations for the organization and member engagement.
  • Assists in marketing and distribution of program information.
  • Assists in YMCA fundraising activities and special events.
  • Models relationship-building skills in all interactions.
  • Responds to all member and community inquiries and complaints in a timely manner.
  • Assists with cabinet meetings.

Cause-Driven Leadership Competencies

The Membership Director will model and teach the Y's values, ensuring a high level of service with a commitment to changing lives. They will provide volunteers with orientation, training, development, and recognition, and cultivate relationships to support fund-raising.

Requirements

  • Associate's degree in related field or equivalent is preferred.
  • Minimum 2 years related experience is required.
  • Certified CPR/First Aid/AED and attend New Hire Orientation within designated time of hire.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Able to work independently and with minimal supervision. Organized and detail-oriented.
  • Adept computer skills in Office 365.
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Ability to respond to safety and emergency situations.

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