Senior Executive IT Support Technician

1 week ago


New York, New York, United States Royal Communications Consultants Inc Full time
Senior Executive IT Support Technician

At Royal Communications Consultants Inc, we are dedicated to delivering exceptional technical assistance to senior executives and their administrative teams. Our primary goal is to ensure optimal performance of end-user hardware and software through a comprehensive suite of services, including installation, troubleshooting, repair, and ongoing maintenance. Our expertise encompasses a wide range of technologies, including personal computers, laptops, mobile devices, tablets, MacBooks, and home networking solutions. We provide support through various channels, including in-person visits, phone consultations, and email correspondence, addressing diverse needs such as remote assistance, desk-side support, and audiovisual troubleshooting.

Key Responsibilities:
  • Address user inquiries and support requests in a timely manner.
  • Identify and escalate critical issues, ensuring thorough resolution.
  • Deliver application support for both Windows and macOS environments.
  • Provide technical assistance to users across all levels of expertise.
  • Install hardware in accordance with established guidelines.
  • Manage inventory and assets effectively.
  • Collaborate with vendors and assist with various IT initiatives.
  • Participate in projects and contribute to disaster recovery strategies.
  • Document support procedures and share insights with the team.
  • Be prepared for occasional travel and on-call responsibilities.
  • Demonstrate multitasking abilities and proficiency with platforms such as Webex and Teams.
  • Experience in aviation support is advantageous.
Experience Required:
  • A minimum of 5 years of relevant experience.
  • Expertise in a variety of systems and software applications.
  • Previous experience supporting senior executives.
  • Understanding of event support and home networking.
  • Familiarity with proactive support tools.
  • Engagement in data privacy initiatives.
  • Knowledge of satellite communication and temporary devices.
Educational Qualification:
  • Bachelor's degree in a related field.


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