Production Analyst

4 weeks ago

New York, New York, United States Lighthouse Document Technologies Inc Full time
Job Description

At Lighthouse Document Technologies Inc, we are seeking a highly skilled Production Analyst to join our team. As a key member of our production team, you will be responsible for processing and converting files to image format, exporting documents and metadata for client review and production.

This role requires a high level of technical expertise, with a focus on ensuring the quality of produced data and final output, as well as effective utilization of production resources and meeting turnaround requests and deadlines.

The ideal candidate will have a strong background in eDiscovery or equivalent technical experience, with knowledge of SQL syntax and experience with scripting or other coding languages such as PowerShell, C#, or JAVA.

Responsibilities will include:

  • Completing work independently from a queue as well as by assignment to ensure that jobs progress with minimal delay in accordance with company standards and documented SLAs
  • Participating in productions by assessing scope, technical requirements, and timelines and making recommendations for project platform and workflows
  • Producing documents and data in adherence to company standards and client specific technical specifications and recommending potential process improvements
  • Creating and preparing load files and deliverables for review in industry standard review tools including Concordance, Summation, eCapture, and Relativity
  • Formatting data for importing into legal review software, using internal tools and SQL to manipulate and export data to conform to client requests
  • Performing thorough quality checks on client data and work product at multiple stages using documented procedures in order to eliminate rework while ensuring 100% compliance of data and deliverables within an expedited time period
  • Communicating status, progress and potential issues to leadership and team members while serving as primary point of contact for Client Services staff
  • Providing documented and detailed hand-off summary on all accomplished tasks during shift/job turnover
  • Supporting developing custom solutions and workflows for handling new or unusual data types and special technical requests
  • Making recommendations for improved workflow, quality, internal documentation and processes to maximize system resources and efficiencies as applicable
  • Assisting with training junior team members on department processes and applications, and assisting with troubleshooting requests and fixes to deliverables
  • Recommending and leading process improvement projects that may be internal or span multiple groups or locations
  • Performing other related duties as assigned

We offer a comprehensive benefits package, including medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

At Lighthouse Document Technologies Inc, we celebrate and thrive on diversity and are an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are.

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