IT Product Analyst
3 weeks ago
The City of New York's Division of Information Technology is seeking a skilled IT Product Analyst to provide technical support and expertise to end-users for various software applications. This role involves troubleshooting issues, performing system maintenance, and ensuring the smooth operation of applications.
The IT Product Analyst will collaborate with other IT professionals to enhance application functionality and user experience. Additionally, the analyst will support the division's environmental health services applications, including childcare, food safety, pest control, and other environmental services.
Responsibilities include:
- Collaborating with product managers, developers, and project managers to define product requirements and specifications.
- Participating in the design, development, and testing phases of product creation.
- Ensuring products meet quality standards and user expectations.
- Working with internal stakeholders, IT teams, and support teams to gather requirements and feedback.
- Creating and maintaining product documentation, including requirements, specifications, and user manuals.
- Generating reports on product performance, usage metrics, and customer satisfaction.
- Assisting with product development timelines and ensuring projects are delivered on schedule.
- Coordinating with cross-functional teams to ensure smooth product launches.
- Monitoring product performance and gathering data to identify areas for improvement.
- Implementing changes and enhancements based on user feedback and business needs.
Qualifications include a baccalaureate degree in a relevant field, such as cyber security, network security, computer science, or information technology, or equivalent experience. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.
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