Chief Operations Officer

7 days ago

Greenville, Texas, United States Carevide Full time
About Carevide

Carevide is a non-profit Community Health Center (Federally Qualified Health Center) dedicated to improving access to quality, cost-effective, comprehensive health care with respect and compassion for all members of our communities. With over 47 years of experience, we provide primary healthcare, dental care, women's health, school-based healthcare, and behavioral health services to over 28,000 patients through nine medical, specialty, and school-based sites.

Job Summary

We seek a strong leader who is highly motivated, committed to our mission, able to lead change, and supportive of a positive, collegial environment. The Chief Operations Officer (COO) will serve as a key member of the Executive Leadership team, responsible for assisting with the development and implementation of the organization's strategic plan, setting goals and direction, and assuring alignment with Carevide's mission, vision, and values.

Key Responsibilities
  • Provide day-to-day leadership and management to Carevide's health center sites, mirroring the adopted mission and core vision and values of the organization.
  • Drive the organization to achieve and surpass organizational productivity goals, improving cash flow, and meeting all funding and regulatory requirements.
  • Lead the development of continuous performance improvement systems to ensure delivery of high-quality, efficient, and accessible patient care, and ensure that services, administrative protocols, and procedures are implemented consistently across all sites.
  • Measure and evaluate the effectiveness of all internal and external processes.
  • Provide timely, accurate, and complete reports on the operating condition of the company to the Board of Directors, CEO, and Executive Leadership.
  • Support and lead the development, communication, and implementation of effective growth strategies, processes, and new programs and/or service lines.
  • Collaborate with the CEO and Executive Leadership to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate strategic objectives of the organization.
  • Select and maintain qualified personnel in all positions who report directly to the COO.
  • Foster a success-oriented and accountable environment within the organization by goal setting and assessments at least quarterly.
  • Model a customer service-focused mission-driven approach to service delivery that values diversity in our patient population and staff.
  • Represent the organization at community functions and increase the visibility of the organization within the communities it serves.
  • Support and promote the Patient-Centered Medical Home (PCMH) and quality initiatives within the organization to ensure that our patients receive the highest quality care possible.
  • Support and promote the organization's implementation of a value-based care delivery model.
  • Assure knowledge of and compliance with HRSA and other federal/state regulatory requirements.
Requirements
  • Master's degree in business or a health-related field from an accredited college or university.
  • Background in Public Health, Business Management, or Healthcare Management.
  • Minimum of 7-10 years' experience of strong operational and healthcare experience, preferably in an FQHC.
  • Knowledge of healthcare organization policies, procedures, systems, and objectives, fiscal management, governmental regulations, and compliance.
  • Previous leadership experience.
  • Skilled in organizational development, personnel management, and budget and resource development.
  • Excellent people skills, with the ability to partner with an Executive Leadership team.
  • Experience working in a highly service-oriented environment where metrics and measurement tools are leveraged to assess results.
  • Able to navigate interpersonal communication and compose clear and professional written business correspondence.
  • Strong writing and presentation skills.
  • Possess personal qualities of integrity, credibility, and commitment to the organization's mission, vision, values, and the community health center movement.
  • Flexible and able to multitask and can work in a complex and fast-moving environment, while also driving toward solutions.
  • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
  • Willing to travel to all of Carevide's service sites as needed.
  • Willing to travel to conferences and participate in professional development activities to keep current with trends and practices in health care administration, including federal and state regulatory requirements.
  • Possess the desire to grow professionally, learn the FQHC industry, and be an emerging leader in the organization.
What We Offer

Carevide offers a competitive salary and benefits package, including medical, dental, life insurance, long-term disability, paid holidays, vacation, and sick leave, and a 403B retirement plan with matching contributions.

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