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Customer Service Representative

2 months ago

Fort Worth Texas, United States Pinnacle Bank Bank of Colorado Full time
Job Overview

As a Customer Service Representative at Pinnacle Bank / Bank of Colorado, you will deliver exceptional service while fostering long-lasting relationships with our clients.

Your primary responsibilities will include processing monetary transactions, maintaining precise records of deposits and withdrawals, and managing various banking operations.


This role requires standing for extended periods and the ability to lift, carry, or move heavy items, including currency and coin weighing up to 45 pounds. Manual dexterity, along with visual and auditory acuity, is essential for performing the duties of this position.


Key Responsibilities


- Welcome customers and facilitate paper and cash transactions, including deposits, withdrawals, check cashing, loan payments, and the sale of negotiable instruments.

- Assist customers with access to safe deposit boxes as needed.

- Process mail and night drop transactions efficiently.

- Maintain necessary files, including signature cards and transaction logs.

- Balance the teller drawer at the end of each shift and complete any additional wrap-up tasks.

- Undertake other related duties as assigned by the supervisor.


Requirements


- Ability to maintain regular attendance and work flexible hours, including weekends if required.


Preferred Skills


- Proficient in communicating with clients and colleagues in a professional and courteous manner.

- Skilled in operating computer workstations, printers, and other banking equipment.

- Capable of maintaining confidentiality and demonstrating accuracy in a fast-paced environment.

- Ability to work collaboratively as part of a team.


Preferred Experience


- Familiarity with banking products, policies, and procedures.

- Basic understanding of general banking principles and a willingness to engage in educational opportunities.

- Competence in basic mathematical functions such as addition, subtraction, multiplication, and division.


Preferred Education


- High school diploma or equivalent.


Benefits


Pinnacle Bank / Bank of Colorado offers competitive compensation along with potential bonuses based on tenure and performance. Employees can also participate in incentive programs aligned with branch guidelines.


Additional Benefits Include:

  • 8 paid holidays
  • 17 PTO days annually for the first five years, with 22 PTO days after five years
  • 12 hours of paid sick time upon hire
  • Health, dental, vision, and life insurance options
  • Health Savings Account with employer contributions
  • Flexible spending plans for medical and dependent care
  • Parental leave after one year of full-time employment
  • 401K plan with employer contributions and profit sharing
  • Free checking account and basic printed checks
  • Free safe deposit box
  • $15,000 group term life insurance
  • Long-term disability insurance
  • Employee Assistance Program
  • Educational Assistance