Helpdesk Technician I

2 days ago

Cleveland, Ohio, United States Revenue Group Full time

{"h1": "Helpdesk Technician I Job Description", "p": "At Revenue Group, we are seeking a highly skilled Helpdesk Technician I to join our team. As a Helpdesk Technician I, you will be responsible for providing prompt and effective Tier 1 support to our users, troubleshooting desktop issues, and deploying software and patches as needed.", "ul": [{"li": "Provide prompt and effective Tier 1 support to users"}, {"li": "Troubleshoot desktop issues and deploy software and patches as needed"}, {"li": "Assist with Tier 2 and Tier 3 support as needed"}], "h2": "Requirements", "ul": [{"li": "Effective communication skills with other departments and clients"}, {"li": "Experienced knowledge of data architecture and complex data linkage and reporting"}, {"li": "Knowledge of data manipulation software including spreadsheets, and other common data transfer formats"}, {"li": "Basic knowledge of various compliancy requirements including HIPAA, SOC, and PCI"}, {"li": "Associate's degree or higher preferred"}], "h2": "Benefits", "ul": [{"li": "100% Paid Training"}, {"li": "401(k) matching"}, {"li": "Paid Time off (PTO) - Up to 10 days your first year"}, {"li": "8 Paid Holidays - Including your birthday"}, {"li": "Referral Program"}, {"li": "Employee Assistance Program (EAP)"}, {"li": "Growth & Continued Training"}, {"li": "Dental & Vision insurance"}, {"li": "Health insurance (including Long & Short-Term Disability)"}, {"li": "Life insurance (Company Paid)"}], "p": "We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.", "h3": "About Revenue Group", "p": "Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. We pride ourselves on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.", "p": "Our employees voted us Top Workplaces 3 years in a row"}

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