Customer Relations Supervisor Lead

2 days ago

Canton, Ohio, United States AWP Safety Full time

About AWP Safety:

As a rapidly growing national safety services provider based in Northeast Ohio, AWP Safety is committed to protecting its customers' people, business, and time.

We are America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications.

Our primary goal is to improve processes by continually establishing best practices for productivity and cost-effectiveness.

We drive added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers.

This has built our company and its national reputation for integrity.

Our Core Values
  • Ownership
  • Trust
  • Teamwork

Job Description: The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time.

This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments.

The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.

Responsibilities:

  1. Supervise select members of the Customer Relations Team (Billing Team) to ensure timely and accurate invoicing and payment within terms.
  2. Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position.
  3. Provide training on systems and processes as requested.
  4. Investigate and resolve customer issues.
  5. Provide excellent customer service to internal and external customers.
  6. Effectively communicate with internal management when necessary to accelerate the billing and collection processes.
  7. Monitor and maintain key assigned accounts and resolve day-to-day issues.
  8. Conduct performance evaluations for their team according to organization guidelines.
  9. Perform other duties and/or special projects as assigned.

Requirements:

  • High School Diploma or GED required; Bachelor's degree preferred.
  • 5-7 years accounts receivable experience required.
  • Ability to work in a fast-paced environment and quickly shift priorities.
  • Organized with an intense focus on accuracy and attention to detail.
  • Problem-solving skills and critical thinking skills.
  • Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees, and clients.
  • Proficient with Microsoft Office Products (Excel, Word).
  • Experience with Microsoft Great Plains and Salesforce software preferred.

Compensation and Benefits:

  • $60-$65,000 annual salary.
  • 45-hour work week.
  • Primarily sedentary or working at a desk.
  • Occasionally lift and move 10 -25 pounds.
  • While performing duties of this job, the employee is regularly required to talk or hear.
  • Proficient literacy.
  • The employee frequently is required to stand, walk, or reach with hands and arms.

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