Customer Service Lead

2 days ago


Byron Center, Michigan, United States Family Fare Full time
Job Summary

This role is responsible for providing exceptional customer service and maintaining a high standard of service in the store's front-end operations. The ideal candidate will be able to supervise and direct all front-end activities, ensuring that the work shifts at the front end contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide accurate and efficient service to customers, handling cash, checks, debit/credit/EBT cards, and other payment methods.
  • Front-End Operations: Supervise and direct all front-end activities, ensuring that the work shifts at the front end contribute to the financial best interests of the store.
  • Training and Development: Train others to perform all department activities and functions, and manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Inventory Management: Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
  • Product Knowledge: Be knowledgeable about product locations in the store, advertised items, special prices, coupon deals, and other features that apply to the store's sales program.
  • Physical Demands: May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
Requirements
  • Education: High school graduate or equivalent (GED)
  • Computer Skills: Proficient in using email, spreadsheets, and other computer applications
  • Communication Skills: Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping Skills: Knowledge of accounting and bookkeeping principles
  • Financial Analysis: Ability to interpret and analyze financial data
  • Budgeting: Ability to develop and manage budgets
  • Leadership Skills: Ability to delegate, direct, and implement tasks
  • Suggestive Selling: Knowledge of products and ability to make suggestive sales
  • Attention to Detail: Detail-oriented and able to multitask


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