Healthcare Service Delivery Director

1 week ago


Coral Springs, Florida, United States Quest Health Solutions LLC Full time
Key Responsibilities
  • Champion Patient Experience: Champion our organization's commitment to excellence in patient experience, with a strong focus on patient retention strategies.
  • Team Leadership: Recruit, train, and supervise a team of DME (Durable Medical Equipment) staff, providing ongoing coaching and development to ensure a high-performance team.
  • Strategic Planning: Develop and execute strategic plans to achieve business goals and objectives, with a particular emphasis on retaining our patient base.
  • Performance Monitoring: Monitor call center performance against key performance indicators (KPIs); proactively develop and implement action plans to enhance service delivery and patient satisfaction.
  • Industry Insights: Stay informed about industry trends and changes in the DME market; leverage insights to recommend business growth strategies and innovative approaches to patient retention.

Requirements: Associate degree or bachelor's degree in social work, communications, or a related field. Three years of previous work experience in a DME or healthcare setting is required.

Salary Range: $65,000 - $85,000 per year.


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