Support Specialist Funeral Services
3 days ago
This role provides exceptional customer service to client families in their time of need. As a Support Specialist Funeral Services, you will work closely with funeral directors and location managers to ensure all arrangements are completed efficiently and effectively.
- You will meet regularly with funeral directors to discuss customer needs and preferences.
- You will communicate regularly with families to keep them informed throughout the arrangement process.
- You will take initial calls and dispatch removal teams to ensure timely and efficient service.
- You will collect vital information, file death certificates, and process insurance claims.
- You will schedule appointments for funeral directors and coordinate logistics for services.
- You will design and print memorials, create arrangement documents, and order merchandise as needed.
- You will work closely with churches, cemeteries, and staff to ensure smooth execution of services.
- You will assist with setup and takedown of funeral/visitation areas.
- You will assist during funeral services and events as needed.
- You may be required to ensure company vehicles are clean and fueled prior to and after services.
- You will adhere to all Company and Regulatory requirements.
- You will perform other administrative duties as needed.
As a Support Specialist Funeral Services, your responsibilities will include:
- Providing exceptional customer service to client families.
- Working closely with funeral directors and location managers to ensure efficient and effective service.
- Communicating regularly with families to keep them informed throughout the arrangement process.
- Collecting vital information, filing death certificates, and processing insurance claims.
- Scheduling appointments for funeral directors and coordinating logistics for services.
- Designing and printing memorials, creating arrangement documents, and ordering merchandise as needed.
- Assisting with setup and takedown of funeral/visitation areas.
- Assisting during funeral services and events as needed.
To succeed in this role, you will need:
- A High School diploma or equivalent.
- A good driving record and valid driver's license.
- At least 2 years of experience in an office clerical or customer service capacity.
- Experience working in a customer-focused and fast-paced professional environment.
- Funeral industry experience is preferred but not required.
The estimated salary for this role is $45,000 - $65,000 per year, depending on location and experience.
About UsWe are Service Corporation International, a leading provider of funeral and cremation services. We are dedicated to helping families celebrate lives and create meaningful memories.
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