Support Specialist Funeral Services

3 days ago


Cape Coral, Florida, United States Service Corporation International Full time
Job Overview

This role provides exceptional customer service to client families in their time of need. As a Support Specialist Funeral Services, you will work closely with funeral directors and location managers to ensure all arrangements are completed efficiently and effectively.

  • You will meet regularly with funeral directors to discuss customer needs and preferences.
  • You will communicate regularly with families to keep them informed throughout the arrangement process.
  • You will take initial calls and dispatch removal teams to ensure timely and efficient service.
  • You will collect vital information, file death certificates, and process insurance claims.
  • You will schedule appointments for funeral directors and coordinate logistics for services.
  • You will design and print memorials, create arrangement documents, and order merchandise as needed.
  • You will work closely with churches, cemeteries, and staff to ensure smooth execution of services.
  • You will assist with setup and takedown of funeral/visitation areas.
  • You will assist during funeral services and events as needed.
  • You may be required to ensure company vehicles are clean and fueled prior to and after services.
  • You will adhere to all Company and Regulatory requirements.
  • You will perform other administrative duties as needed.
Responsibilities

As a Support Specialist Funeral Services, your responsibilities will include:

  • Providing exceptional customer service to client families.
  • Working closely with funeral directors and location managers to ensure efficient and effective service.
  • Communicating regularly with families to keep them informed throughout the arrangement process.
  • Collecting vital information, filing death certificates, and processing insurance claims.
  • Scheduling appointments for funeral directors and coordinating logistics for services.
  • Designing and printing memorials, creating arrangement documents, and ordering merchandise as needed.
  • Assisting with setup and takedown of funeral/visitation areas.
  • Assisting during funeral services and events as needed.
Education and Experience

To succeed in this role, you will need:

  • A High School diploma or equivalent.
  • A good driving record and valid driver's license.
  • At least 2 years of experience in an office clerical or customer service capacity.
  • Experience working in a customer-focused and fast-paced professional environment.
  • Funeral industry experience is preferred but not required.
Estimated Salary

The estimated salary for this role is $45,000 - $65,000 per year, depending on location and experience.

About Us

We are Service Corporation International, a leading provider of funeral and cremation services. We are dedicated to helping families celebrate lives and create meaningful memories.



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