Application Specialist

4 weeks ago


Boston, Massachusetts, United States Insight Global Full time
Job Title: Application Specialist

Job Summary:
Insight Global is seeking an Application Specialist to join our Transit Applications Team in Boston. As an Application Specialist, you will be responsible for performing system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application. This will involve daily production support where you will be responsible for troubleshooting and performing analysis on tickets from the helpdesk team that have to do with this transit application. From there, you will work with end users in various locations to fix these problems. Compensation for this position ranges from $50/hr to $60/hr based on years of experience.

Responsibilities:
Perform system analysis, application administration, and application support activities for the HASTUS application
Troubleshoot and perform analysis on tickets from the helpdesk team
Work with end users in various locations to fix problems

Requirements:
Experience with HASTUS or similar transit scheduling and operations management applications
Experience with understanding programming or scripting languages, such as Java, C#, SQL, or Python
Experience with cloud platforms, such as Azure or AWS
Experience with ServiceNow or similar ticketing system (salesforce)
Strong support background and experience working directly with end users to solve problems
Excellent communications skills

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