Physical Security Systems Application Specialist
4 weeks ago
We are seeking a highly skilled Physical Security Systems Application Specialist to support and maintain access control, CCTV, CAD reporting, and visitor management applications and servers. The ideal candidate will have a robust background in information technology, a minimum of five years pertinent experience, and a bachelor's degree in information technology or a related field.
Key Responsibilities:
- Install and upgrade hardware, operating systems, and software for access control systems, including monthly security patches.
- Configure, troubleshoot, and maintain access control systems, including those from Honeywell, Genetec, and Software House.
- Review diagnostics and assess the functionality and efficiency of access control systems.
- Collaborate with cross-functional teams to execute access control device programming and ensure on-prem server maintenance.
- Provide technical support identifying, investigating, and resolving users' problems.
- Occasionally cover Photo ID Station in a fast-paced, high-volume area.
- Occasionally process access request tickets/emails.
CCTV Systems:
- Install and upgrade hardware, operating systems, and software for on-prem CCTV systems, including monthly security patches.
- Manage and monitor on-prem CCTV systems, showcasing expertise in Milestone CCTV systems, for surveillance and server maintenance.
- Perform regular inspections and maintenance of CCTV system equipment to guarantee optimal performance.
CAD Reporting:
- Support the operation of Computer-Aided Dispatch (CAD) reporting tools to create and analyze security-related reports.
Visitor Management:
- Oversee the visitor management system, ensuring accurate and secure visitor registrations.
- Conduct staff training on proper procedures related to visitor management, access control, and VMS Systems.
Application and Server Support:
- Provide technical support for security applications and servers, emphasizing specific experience with Microsoft SQL Server and Windows Server operating systems.
- Collaborate with IT teams to implement updates and patches, enhancing system security.
Other:
- Update the department's standard operating procedure (SOP) for access control, Video Management, CAD, and Visitor Management systems.
- Provide project management on projects determined appropriate by the department's Senior Manager of Systems and Technology.
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