Customer Service Representative

1 day ago


Newport Beach, California, United States Ace Hardware Full time

Ace Hardware is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. We are seeking a motivated and customer-focused Customer Service Representative to join our team.

In this role, you will be responsible for:

  • Delivering exceptional customer experiences, resolving issues promptly, and exceeding customer expectations.
  • Maintaining a deep understanding of products, services, and promotions, and communicating them effectively to customers.
  • Collaborating with colleagues to achieve sales targets, drive business growth, and maintain a positive store atmosphere.
  • Continuously learning and improving product knowledge, industry trends, and best practices in customer service.

Requirements:

  • High school diploma or equivalent required; post-secondary education or certification in a related field an asset.
  • Minimum 1-2 years' experience in customer-facing roles, preferably in retail or hospitality.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work varied shifts, including evenings, weekends, and holidays.

Salary: $16.50-$17.50 per hour, depending on experience.



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