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Chief of Staff

2 months ago

Rochester, New York, United States Coordinated Care Services, Inc. (CCSI) Full time
Job Summary

We are seeking a highly skilled and experienced Chief of Staff to join our Executive Leadership Team at Coordinated Care Services, Inc. (CCSI). As a trusted advisor to our President & CEO, you will play a critical role in driving the organization's strategy and ensuring the effective execution of our mission.

Key Responsibilities
  • Strategic Coordination and Alignment
    • Support the President & CEO in managing the organizational capacity plan and tracking strategic goals.
    • Collaborate on performance dashboards, co-lead ELT meetings, oversee position requests, and coordinate key priority projects.
    • Operate with a clear understanding of the breadth of projects within the President's purview, making connections to achieve synergy and provide timely work-in-progress updates and/or action items.
    • Coordinate and connect the activities of the Executive Leadership Team, including creating agendas and co-leading meetings.
    • Manage the process for new position requests to ELT, provide strategic direction and coordination of organization-wide key priority projects.
    • Partner with the Executive Leadership Team to define and document strategic plans and implement the long-term vision, improving coordination across all departments.
    • Ensure alignment among stakeholders, support collaboration and engagement, and problem-solve where needed.
  • Communication and Strategic Collaboration
    • Act as a strategic thought partner to the President & CEO, providing insight, feedback, and counsel on key organizational decisions, helping to shape and refine the organization's strategy and vision.
    • Facilitate communication between internal departments and external stakeholders.
    • Ensure the President receives a streamlined and prioritized flow of information. Oversee and manage all correspondence in and out of the President & CEO's office with a focus on identifying critical issues and potential risks that require immediate attention or escalation.
    • Draft and edit communication pieces, presentations, and reports on behalf of the President & CEO.
    • Prepare agendas, materials, briefing documents, and notes for meetings facilitated and/or attended by the President.
    • Spearhead select projects and initiatives as assigned by the President, including special event planning and logistics.
    • Support the flow of communication and knowledge sharing between the President & CEO and all levels of the organization.
    • Represent the President's perspective internally and externally.
  • Board of Directors Relations and Governance
    • Serve as the primary liaison for the Board of Directors and Board Committees.
    • Oversee the logistics for Board and Committee meetings, including venue selection, catering, and technology arrangements.
    • Direct the preparation and distribution of meeting agendas, materials, and minutes, ensuring timely and effective communication with all stakeholders.
    • Ensure the maintenance of Board records and enforce compliance with governance policies, providing strategic oversight to uphold organizational integrity and facilitate smooth interactions with the Board.
  • Administrative Operations and Facilities Team Oversight
    • Supervise the Administrative and Facilities team leads, building a strong team that ensures coverage of administrative functions to maintain seamless operations.
    • Provide the supervision and guidance needed to ensure individual and team development.
    • Foster a strong team environment to support the organization's needs.
    • Manage administrative processes and ensure smooth functioning across business areas.

About Coordinated Care Services, Inc. (CCSI)

For over 30 years, CCSI has supported innovation in programs and practices across the behavioral health, human services, and education sectors in New York State. We have built a reputation as a trusted partner to agencies and networks, local and state governments, schools, and institutes of higher education to deliver services that meet the complex needs of individuals and families, build stronger systems of care, and help communities thrive.

We are committed to fostering a diverse workforce, an inclusive, anti-racist environment, and incorporating trauma-informed practices as we continue to grow. Our people are our greatest asset, and we are dedicated to a work environment that supports personal and professional growth and fosters belonging and well-being.

What We Offer

  • Market competitive compensation.
  • An award-winning benefits program.
  • Continuous professional development opportunities.
  • Paid time off (PTO) starts accruing on the first day of employment.
  • A voice in shaping CCSI's ever-evolving, diverse company culture.

Requirements

  • A Bachelor's Degree is required. An advanced degree is preferred or equivalent education and work experience OR the work and education equivalency (see CCSI's equivalency chart).
  • A minimum of 5 years of full-time paid experience with time spent working with executive leadership or boards in a nonprofit, governmental, or higher education organization is required. Experience working in philanthropy is a plus.
  • Strong self-awareness and strong personal presence; willingness to work hard and take direction, but also creatively solve problems for which the answers aren't always obvious.

CCSI is an Equal Opportunity Employer

We are committed to diversity, equity, and inclusion in all aspects of our work. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.