Medicaid Eligibility Trainer

4 days ago


Topeka, Kansas, United States Conduent Full time
Job Summary

We are seeking a skilled Medicaid Eligibility Trainer to join our team at Conduent. As a Medicaid Eligibility Trainer, you will play a critical role in delivering high-quality training to our employees on the use of technology, internal policies and procedures, call center processes, and other content related to Medicaid data entry and registration.

Key Responsibilities
  • Conduct training classes for employees on the use of technology, internal policies and procedures, call center processes, and other content related to Medicaid data entry and registration.
  • Continually measure training needs, gaps in knowledge, and curriculum to ensure effective training delivery.
  • Participate in "Train the Trainer" sessions with client partners to ensure consistency and quality in training delivery.
  • Work consultatively with other trainers, contact leadership, and client partners to ensure seamless training delivery.
  • Collaborate with the Training Manager to create and maintain training materials, including manuals, job aids, and PowerPoint presentations.
  • Ensure compliance with policy and procedures by consistently applying and maintaining them.
  • Partner with supervisors to identify QA trends and provide effective coaching/feedback to agents and eligibility professionals.
  • Occasionally perform audits on items worked by employees to ensure quality and accuracy.
Requirements
  • Associate Degree or equivalent combination of education, training, or work experience.
  • Knowledge of Medicaid and managed care programs.
  • Proficient in Microsoft Solutions Suite (SharePoint, Excel, etc.).
  • Understanding of effective teaching methodologies and tools.
  • Group presentation skills.
  • Clear and professional written and verbal communication skills.
  • Ability to research, assess, audit, and apply information to practices and standards.
  • Excellent planning, organization, and problem-solving abilities.
  • Meticulous with strong attention to detail and takes self-initiative.
Preferred Qualifications
  • 2 years' experience in Medicaid Eligibility with proven proficiency and knowledge.
  • Demonstrated experience in design and facilitation of conducting training.
  • Training-related certifications.
  • Certified bilingual in Spanish.
What We Offer

Conduent offers a competitive hourly rate of $19.82 per hour. In addition to base pay, this position may be eligible for a bonus or incentive. We also provide a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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