Sales and Service Consultant
2 weeks ago
Customer Service Representative
At 1-800 Contacts, we prioritize making the process of ordering contact lenses straightforward and exceptional. Our Sales and Service Representatives are renowned for their dedication to exceeding customer expectations. We are committed to our employees, ensuring they deliver an outstanding experience to our customers. This role offers more than just a typical call center position; it’s an opportunity to join a vibrant company culture.
Position Overview:
This is a full-time role requiring 30 to 40 hours per week. You will engage with customers primarily through inbound calls, providing guidance on the best options for their contact lens needs.
Key Responsibilities:
- Respond to incoming customer inquiries with professionalism and enthusiasm.
- Deliver exceptional customer service in a dynamic environment.
- Consult with customers to identify the best value for their contact lens purchases.
- Maintain high performance metrics, including quality and revenue per call.
- Utilize problem-solving skills to address customer concerns effectively.
- Exhibit a positive demeanor and strong phone presence.
Qualifications:
- High school diploma or equivalent.
- Proficient typing and computer skills (minimum 35 words per minute).
- Strong work ethic and self-motivation.
- Previous experience in customer service and sales is preferred.
- Ability to adapt and think creatively in a fast-paced environment.
Benefits:
- Competitive base pay with bonus potential.
- Opportunities for career advancement and professional development.
- Comprehensive healthcare coverage.
- 401(k) plan with company match.
- Discounts on lenses and glasses for employees and their families.
Join us at 1-800 Contacts, where we embody our core values: Making Every Day Special, Winning Together, Embracing Challenges, and Supporting Each Other.
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