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Retail Sales Representative

2 months ago

Madison, Wisconsin, United States Hilldale Full time

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Position: Sales Associate

Location: Hilldale Shopping Center

Overview

The Sales Associate position is crucial for fostering a positive store atmosphere. This role guarantees that customers receive a warm and high-quality shopping experience consistently. A Sales Associate is integral in establishing and sustaining a sales-driven environment within the store. To contribute to the store's success, the Sales Associate is responsible for meeting personal and company sales objectives. This individual also supports organizational directives while ensuring compliance with established policies and procedures. Flexibility in scheduling is required, with hours determined by business needs.

Key Responsibilities

The Sales Associate will manage tasks related to:

  • Sales
  • Customer Service
  • Store Operations
  • Merchandising

Essential Competencies and Skills

The Sales Associate must exhibit a range of competencies that establish them as a key contributor and team player. These competencies include:

  • Teamwork: Collaborates effectively with peers and leadership.
  • Performance Focus: Maintains a results-oriented mindset to meet goals.
  • Customer Insight: Demonstrates a strong understanding of customer needs.
  • Adaptability: Remains resilient and composed in various situations.

The Sales Associate may undertake additional duties as assigned by management, particularly in relation to customer service.

Responsibilities Include:

  • Delivering exceptional customer experiences consistently.
  • Prioritizing customer needs above all other tasks.
  • Assisting customers with styling advice and staying informed on current fashion trends.
  • Exhibiting comprehensive product knowledge and understanding company policies.
  • Meeting sales expectations and contributing to overall store performance.
  • Collaborating with team members to strengthen store operations.
  • Setting personal development goals with store management.
  • Assisting with visual merchandising and store presentation.
  • Adhering to all company policies and procedures.
  • Performing transactions accurately and following cash handling protocols.
  • Being aware of loss prevention strategies to safeguard store assets.
  • Supporting management with store maintenance tasks.

Qualifications

Required Skills and Experience:

  • Outgoing personality with strong interpersonal skills.
  • Proven track record of achieving sales targets.
  • Experience in customer service roles.
  • Strong leadership qualities and a drive for success.
  • Excellent communication and customer service abilities.
  • Ability to work collaboratively in a team setting.
  • Receptive to feedback from peers and management.

Physical Requirements:

  • Flexibility to work varied schedules, including evenings and weekends.
  • Capability to lift and move products weighing up to 50 lbs.
  • Ability to stand and walk for extended periods.
  • Manual dexterity and coordination are essential.
  • Willingness to travel to other locations as necessary.

This role involves active engagement with customers and team members, requiring effective communication and teamwork.