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Customer Service Representative

2 months ago


Watertown, New York, United States Ixonia Bank Full time

**Job Summary**

Ixonia Bank, a locally-owned and independent community bank, is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in building customer confidence and trust by providing exceptional service and support.

**Key Responsibilities**

• Receive and process customer transactions, including deposits and withdrawals

• Verify customer information and examine checks for endorsements

• Enter customer transactions into our computer system and issue computer-generated receipts

• Balance currency, coin, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen

• Provide knowledge of banking products and services to customers

• Perform additional duties as needed to support the team

**Requirements**

• The ability to consistently deliver exceptional customer service

• Customer service and cash-handling experience is preferred

• Ability to listen actively and identify customer needs and concerns

• Ability to work well in a team environment

• Basic computer skills and ability to multitask

• Availability to work 20-25 hours per week, including every Saturday, with flexible scheduling based on branch needs

• Preferred candidates will have prior bank teller experience

**What We Offer**

Ixonia Bank offers competitive benefits and wages, as well as a pleasant and friendly work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.