Customer Service Representative
2 weeks ago
At Community Financial System, Inc., we are dedicated to providing our customers with exceptional financial services and products. Our retail division operates across multiple locations, offering a range of banking services, wealth management, and investment solutions.
Responsibilities:- Deliver a positive customer experience by handling financial transactions, opening accounts, and providing product information.
- Determine customer needs, explain and sell products and services, and participate in branch prospecting efforts.
- Assist customers with requests, serve as a liaison between customer and operational areas, and provide backup to the teller line as needed.
- Maintain proficient knowledge of laws and regulations, ensure compliance, and meet training requirements.
- Contribute to the Branch's annual goals by providing assistance and support wherever necessary.
- High School Diploma or GED.
- Internal product and services knowledge.
- Accurate and proficient math skills.
- Professional and friendly interpersonal communications skills.
- Proficient computer skills.
- Clear thinking and ability to stay focused.
- Thorough knowledge of bank products and services.
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency, and humility.
- Two (2) years of bank and/or customer service experience normally required.
Competitive salary, commensurate with experience, plus potential for annual merit increase. Benefits include 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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