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Client Support Specialist

2 months ago

Huntington, West Virginia, United States Qonten Full time

Customer Service Representative

As a vital member of our team at Qonten, you will engage with a diverse range of customer inquiries, enhancing their experience with our products and services.

Your responsibilities will include:

  • Providing advanced technical assistance and support to customers.
  • Managing collections and retention efforts effectively.
  • Coordinating sales channels to ensure seamless service delivery.
  • Handling billing inquiries and adjustments with precision.

In this dynamic call center environment, you will be expected to leverage innovative tools and technologies to achieve first-call resolution, ensuring customer satisfaction.

To excel in this role, you should possess:

  • Strong comprehension skills to accurately understand customer issues.
  • The ability to navigate various websites and systems efficiently.
  • A calm demeanor when addressing customer frustrations.
  • Experience in processing new and existing requests, contributing to a positive customer journey.

Join us at Qonten, where your contributions will help shape exceptional customer experiences.