IT Support Specialist
4 weeks ago
As an IT Support Technician at Marshall Health, you will provide end-user support to students, staff, and faculty for IT infrastructure, client devices, and peripherals. Your primary responsibilities will include answering, triaging, and processing incoming support requests via phone or email.
Key Responsibilities:
- Provide technical support for IT infrastructure, client devices, and peripherals.
- Answer, triage, and process incoming support requests via phone or email.
- Collaborate with internal and external users and support staff to identify and resolve issues in the IT environment.
- Implement IT policies and procedures within the IT environment.
- Participate in an out-of-hours on-call support rotation.
Requirements:
- Associates degree in computer operations or related field or equivalent years of undergraduate and relevant work experience.
- Minimum 1-2 years of relevant experience in an IT support role.
Internal applicants must call HR at ext. 11653 to determine eligibility before applying.
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