Service Coordination Specialist
1 month ago
Position Summary:
Compensation commensurate with experience.
Role Responsibilities:
Oversee the daily scheduling of service technicians and efficiently allocate them as service requests are fulfilled. Organize follow-up visits with clients once necessary components are available. Maintain an on-call roster for technicians and ensure the service dispatch board reflects the latest customer details and statuses. Ensure clear and effective communication with department heads, staff, and clients, keeping customers informed about scheduling and expected timelines.
Key Duties:
- Handle incoming customer inquiries
- Organize and manage all service requests as they arrive
- Generate dispatch tickets for each service call
- Assign Service Technicians to tasks
- Conduct debriefings with Service Technicians post-service
- Address all overnight messages promptly
- Maintain the dispatch schedule and board
- Anticipate workload for the upcoming 2 to 3 days
- Notify customers with pending parts status as components are received for scheduling
- Procure materials for inspection-related service calls
- Update customer records with information received from installations (extended warranties, equipment details, new clients)
Required Qualifications:
- Outstanding customer service abilities
- Strong organizational skills with the capacity to manage a high volume of service requests and tasks
- Proficient in computer systems and capable of managing computerized dispatch boards
- Familiarity with the industry is preferred but not mandatory
- High school diploma or equivalent required
- A minimum of two years of relevant experience or training in customer service, dispatching, or a related field
- Experience in Commercial HVAC is advantageous
Employment Type: Full-time
Compensation: $45,000 - $65,000 annually
Employee Benefits:
- 401(k) plan
- Dental coverage
- Health insurance
- Paid time off
- Vision coverage
Work Schedule:
- Day shift
- Monday through Friday
Work Environment: In-person
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