Customer Service and Teller Specialist
7 days ago
As a Customer Service and Teller Specialist at Eastern Bank, you'll have the opportunity to work in a fast-paced environment, serving a wide range of customers and meeting sales targets. This role requires excellent communication skills, a strong understanding of financial products and services, and the ability to work independently and as part of a team.
Responsibilities
- Provide exceptional customer service, resolving issues and answering questions promptly and professionally
- Meet sales targets through proactive outreach and cross-selling financial products and services
- Process deposits, withdrawals, and transfers, verifying cash and endorsements, and providing receipts
- Cash checks for customers and non-customers according to bank policy
- Process and record the sale of monetary instruments, such as official bank checks
- File government-mandated reports related to large cash transactions and monetary instrument sales
- Process foreign currency purchases and sales
- Process various types of loan payments and credit card cash advances
Qualifications
- High school diploma or equivalent required
- 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred
- Some banking experience is a plus
- Basic business acumen and professionalism required
- Ability to communicate information and ideas effectively
Benefits
Earn comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement.
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