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Technical Support Specialist
1 month ago
Ligand Pharmaceuticals Incorporated is seeking an experienced Technical Support Specialist to join our Information Technology team. As a key member of our team, you will be responsible for providing high-quality technical support and service for end-users, serving as the first point of contact for IT support issues.
Key Responsibilities- Diagnose, troubleshoot, and resolve a variety of inbound support requests, ranging in complexity, via service desk tickets, email, and in-person interactions.
- Ensure compliance with IT service level commitments, corporate policies, standards, and regulatory requirements.
- Actively contribute to IT projects and initiatives, delivering accurate and timely results.
- Administer core IT systems and ensure their smooth operation.
- Perform user account management and provisioning and assist with related queries such as password resets and group maintenance.
- Administration of various third-party applications as needed.
- Perform server room maintenance and monitoring of physical server/device infrastructure.
- Relationship building with Information Technology (IT) colleagues through team interaction.
- At least 3+ years of work experience in an enterprise IT department troubleshooting a wide array of end-user issues.
- Strong knowledge in the following areas required: Microsoft Windows, Windows Server 2012/2016, Office 365 Suite, Microsoft Intune and Autopilot, Active Directory, Cloud Concepts such as SaaS, AWS, SAML, etc.
- Experience configuring and troubleshooting multi-factor authentication (MFA), including Azure AD MFA, and modern authentication apps.
- Solid comprehension of networking protocols including TCP/IP, DNS, DHCP, DFS, NPS, Radius, Print services, Subnetting, Routing, Wifi, etc.
- Experience managing/troubleshooting virtual machines and environments (Vmware and/or Hyper-V).
- A customer-first attitude with a commitment to providing high-quality support.
- Willing and able to travel to branch offices if needed.
- Experience deploying and troubleshooting automation tools/scripts such as Powershell, Python, PDQ Deploy, Intune, etc.
- Microsoft 365 Certified Fundamentals.
- Candidates should have completed a college degree in a related computer support field or equivalent experience with technical troubleshooting and analysis.
Ligand Pharmaceuticals Incorporated is a dynamic, fast-paced organization committed to creating shareholder value through developing and acquiring royalty revenue generating assets and coupling them to a lean corporate cost structure.
This role will be in our Boston office with expected in-office time 3 days a week.
Ligand Pharmaceuticals Incorporated is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
