Optical Customer Service Representative

2 weeks ago


Rockford, Michigan, United States Grand Rapids Opthalmology PC Full time

Optical Retail Sales Specialist

Grand Rapids Ophthalmology is seeking a dedicated Optician to enhance our expanding team. The ideal candidate will demonstrate excellent communication abilities and proficient computer skills, delivering exceptional client service by ensuring a welcoming first impression and showcasing our commitment to outstanding patient care.

Key Responsibilities:

  • Assist in the care, treatment, and education of patients receiving optometric services.
  • Interpret prescriptions and guide patients in selecting suitable eyewear, collaborating with prescribing physicians as necessary.
  • Conduct essential optical measurements for eyewear preparation.
  • Present products that align with patients' comfort, style, and lifestyle requirements.
  • Confirm product availability and estimate processing times to ensure timely delivery.
  • Order eyewear from the laboratory based on prescriptions and patient preferences.
  • Verify the accuracy of eyewear prescriptions before delivery.
  • Adjust and dispense eyewear, providing patients with proper usage and maintenance instructions.
  • Address patient inquiries during visits and via phone, offering advice and resolving issues in consultation with optometrists and ophthalmologists.

Education & Qualifications:

  • High school diploma is required.
  • American Board of Opticianry (ABO) Certification is preferred but not mandatory.

Skills:

  • 1-3 years of optical experience is preferred.
  • Exhibit helpfulness and courtesy, showcasing strong communication and interpersonal skills.
  • Be a well-organized team player with a keen attention to detail.
  • Possess strong multi-tasking, planning, organization, and execution skills.
  • Demonstrate motivation and reliability with a patient-friendly demeanor.
  • Exhibit superior computer proficiency.

We Offer:

  • Competitive compensation and a comprehensive benefits package, including medical, dental, vision, life & disability insurance, a 401(k) plan with company contributions, paid holidays, and paid time off.
  • Career experiences that provide opportunities for personal and professional development in a supportive work environment.
  • Opportunities that inspire creativity and ignite a passion for helping others.

Equal Employment Opportunity:

We are an Equal Employment Opportunity Employer, committed to a diverse and inclusive workplace.



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