Optical Customer Service Representative
2 weeks ago
Optical Retail Sales Specialist
Grand Rapids Ophthalmology is seeking a dedicated Optician to enhance our expanding team. The ideal candidate will demonstrate excellent communication abilities and proficient computer skills, delivering exceptional client service by ensuring a welcoming first impression and showcasing our commitment to outstanding patient care.
Key Responsibilities:
- Assist in the care, treatment, and education of patients receiving optometric services.
- Interpret prescriptions and guide patients in selecting suitable eyewear, collaborating with prescribing physicians as necessary.
- Conduct essential optical measurements for eyewear preparation.
- Present products that align with patients' comfort, style, and lifestyle requirements.
- Confirm product availability and estimate processing times to ensure timely delivery.
- Order eyewear from the laboratory based on prescriptions and patient preferences.
- Verify the accuracy of eyewear prescriptions before delivery.
- Adjust and dispense eyewear, providing patients with proper usage and maintenance instructions.
- Address patient inquiries during visits and via phone, offering advice and resolving issues in consultation with optometrists and ophthalmologists.
Education & Qualifications:
- High school diploma is required.
- American Board of Opticianry (ABO) Certification is preferred but not mandatory.
Skills:
- 1-3 years of optical experience is preferred.
- Exhibit helpfulness and courtesy, showcasing strong communication and interpersonal skills.
- Be a well-organized team player with a keen attention to detail.
- Possess strong multi-tasking, planning, organization, and execution skills.
- Demonstrate motivation and reliability with a patient-friendly demeanor.
- Exhibit superior computer proficiency.
We Offer:
- Competitive compensation and a comprehensive benefits package, including medical, dental, vision, life & disability insurance, a 401(k) plan with company contributions, paid holidays, and paid time off.
- Career experiences that provide opportunities for personal and professional development in a supportive work environment.
- Opportunities that inspire creativity and ignite a passion for helping others.
Equal Employment Opportunity:
We are an Equal Employment Opportunity Employer, committed to a diverse and inclusive workplace.
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