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Healthcare Customer Service Specialist

2 months ago

Rockford, Michigan, United States Balance Health Full time
Job Overview

ABOUT BALANCE HEALTH

Balance Health is a leading provider in comprehensive healthcare services, focusing on patient-centered care and innovative treatment solutions. Our commitment is to improve the quality of life for our patients through exceptional healthcare practices and a supportive environment.

POSITION SUMMARY

We are looking for a Healthcare Customer Service Specialist to warmly welcome patients, manage appointment scheduling, and support various administrative tasks within our facility.

KEY RESPONSIBILITIES

  • Greet and assist patients upon arrival
  • Manage patient check-in processes
  • Gather insurance details and process payments
  • Perform additional administrative duties as required

QUALIFICATIONS AND SKILLS

  • High school diploma or equivalent is mandatory
  • Previous experience in a healthcare setting is advantageous
  • Strong communication abilities
  • Basic proficiency in computer operations
  • Capability to work autonomously
  • Flexibility to thrive in a dynamic work environment

EMPLOYEE BENEFITS

  • Comprehensive Medical, Dental, and Vision Insurance
  • Health Savings Account with Employer Contributions
  • Generous Paid Time Off Program
  • 401k Plan with Employer Matching
  • Employee Support Services
  • Life Insurance and Accidental Death & Dismemberment Coverage
  • Short-Term and Long-Term Disability Benefits

PHYSICAL REQUIREMENTS

This role may involve standing, sitting, using hands for tasks, verbal communication, and auditory comprehension. Visual capabilities including close vision, distance vision, and depth perception are essential. The ability to lift items weighing up to 25 lbs is required.

ACCOMMODATION POLICY

Individuals with disabilities may request accommodations through our Human Resources department. All requests will be evaluated to assess feasibility and their impact on operational functions.