Customer Service Representative
4 weeks ago
Kocher + Beck USA, a leading manufacturer of rotary die technology, is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Lenexa, KS. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, processing orders, and coordinating with production teams to ensure timely delivery of our high-quality products.
Key Responsibilities:- Communicate effectively with customers and internal teams to resolve issues and meet customer needs.
- Process orders and manage production schedules to ensure timely delivery.
- Provide quotes and respond to customer inquiries in a professional and timely manner.
- Work collaboratively with production teams to resolve issues and improve processes.
- Fluent Spanish language skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and organizational skills.
- Ability to learn and adapt to new processes and technologies.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Proficiency in Microsoft Office and other software applications.
- 100% employer-paid health, dental, and accident insurance premiums.
- Bi-weekly employer contribution to health savings account.
- 401(k) plan with up to 4.5% employer match.
- Life insurance, short- and long-term disability insurance.
- Vacation, sick time, and paid holidays.
Kocher + Beck USA is a family-owned business that values innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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