ServiceNow IT Systems Developer

2 days ago


Scottsdale, Arizona, United States Discount Tire Full time
About Discount Tire
Discount Tire is a leading retailer of tires and wheels, with over 60 years of experience in the industry. Our company values innovation, teamwork, and customer satisfaction.

We are seeking an experienced Senior Business Systems Analyst to join our team. As a key member of our IT department, you will be responsible for analyzing software requirements, procedures, and problems to automate new or enhance existing software applications/systems.

Job Summary
The Senior Business Systems Analyst will work closely with business partners to understand software needs and define requirements. You will translate requirements into technical solutions, provide recommendations, and contingency plans. Additionally, you will document business requirements and capabilities, lead planning workshops/design sessions, capture and document business workflows, and collaborate with Quality Assurance (QA), developers/engineers, and architects to align solutions.

Responsibilities
- Collaborate with business partners to understand software needs and define requirements
- Document business requirements and capabilities into Business and Technical Design Documents, use cases, and stories
- Lead planning workshops/design sessions to envision and assess business needs, features, and desired capabilities
- Capture, document, and design business, application, and data workflows
- Conduct feasibility and impact analysis; identify cross-project, application, or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts
- Mentor Business Systems Analyst I and II
- Stay current on the latest industry technologies, trends, and strategies

Qualifications
- A minimum of five years of business analysis experience, including advanced understanding of software development life cycle, requirement modeling, process mapping techniques, non-relational file structures, system design, analysis, and development methodologies, and quality assurance testing methodologies
- Strong knowledge base of ServiceNow software - ITSM, Asset Management, HR Onboarding (a plus)
- Experience as a scrum master, daily triage, and 1st response, and dealing with weekly agile responsibilities
- Knowledge of change methodologies and CAB meetings
- Maintain documentation on projects
- Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts, and test cases
- Advanced level computer experience, including skills in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Excellent communication, organizational, customer service, and problem-solving skills

Benefits
- Competitive salary: $120,000 per year
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off
- Professional development opportunities

Location
Airport Boulevard, Tucson, AZ 85743

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