Strategic Engagement Director

6 days ago


Scottsdale, Arizona, United States ServiceNow Full time

**Role Overview**

We're hiring a highly skilled Customer Engagement Manager to lead our efforts in delivering exceptional customer experiences. As a key member of our team, you'll be responsible for developing and executing customer engagement strategies that drive business growth and retention.

About the Role

In this role, you'll work closely with our clients to understand their needs and develop tailored solutions that drive results. You'll also collaborate with internal teams to ensure seamless execution of customer-facing initiatives.

Your Key Responsibilities

  • Develop and execute customer engagement strategies to drive business growth and retention.
  • Manage cross-functional projects and teams to deliver exceptional customer experiences.
  • Provide regular updates to stakeholders on project progress and status.
  • Collaborate with internal teams to ensure seamless execution of customer-facing initiatives.

Requirements

To succeed in this role, you'll need:

  • A minimum of 12 years of experience in high-tech/SaaS industry.
  • 8+ years of experience in customer-facing roles, preferably in project management or business development.
  • Prior experience working with ServiceNow products or similar technology platforms.
  • Strong technical and business acumen, with excellent communication and interpersonal skills.

What We Offer

We're committed to creating a workplace culture that's inclusive, diverse, and rewarding. As a member of our team, you can expect:

  • An estimated annual salary of $180,000 - $220,000, depending on your location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, plus holidays and flexible work arrangements.


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