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Customer Service Representative

1 month ago

Orange Park, Florida, United States MCI Military Recruitment Full time
Customer Service Representative Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. In this role, you will handle inbound and outbound customer inquiries, provide exceptional customer service, and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Provide accurate and timely responses to customer inquiries
  • Resolve customer complaints and issues in a fair and efficient manner
  • Document customer interactions and update customer records as necessary
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite
  • Ability to type 20+ words per minute

We offer a competitive compensation package, including regular raises and bonuses, as well as opportunities for advancement and professional growth. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today