Customer Service Representative

4 weeks ago

Orange Park, Florida, United States ValorVIP Full time
Customer Service Representative Job Description

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities:

  • Handle inbound calls and respond to customer inquiries in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Document customer interactions and issues in our CRM system
  • Meet or exceed performance metrics and goals

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks
  • Basic computer skills and knowledge of CRM software

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and work-life balance
  • Comprehensive training and development programs
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.

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