Customer Service Representative
2 days ago
Job Summary:
MCI is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer satisfaction targets and key performance indicators
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic computer skills and knowledge of Microsoft Office
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].
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